Terms and Conditions

These are the terms and conditions on which we supply products to you.
Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you believe there is a mistake in these terms please contact us to discuss.

Nature’s Realm Ltd it’s a company registered in England and Wales, company registration number 12493494.
You can contact us by emailing sales@natures-realm.co.uk  or calling 07541 766504.
If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.

Any orders placed by you will be treated as an offer to purchase the Product(s) from us and we have the right to reject such offers at any time.

If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because:

(a) the Product(s) are out of stock; or
(b) unexpected limits on our resources which we could not reasonably plan for.

We will take all reasonable care (as far as it is in our power to do so) to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The Product(s) sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe Product(s) are being ordered in breach of this provision.

The prices of the Product(s) will be as quoted on the order pages when you placed your order. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system.

You can only pay for products using a debit card , credit card or Pay pal. We accept the following cards: Visa, Visa debit, MasterCard and Maestro. Payment for the Product(s) and all applicable delivery charges is in advance.

The costs of delivery will be as displayed to you on our Website. We offer free delivery on any orders over £50 (excluding any delivery charges) to anywhere in the UK (excluding the Channel Islands).

Delivery will be made as soon as possible after your order is accepted. During the order process we will let you know when we will provide the products to you.

Where we are not able to deliver your orders because of circumstances beyond our reasonable control we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. We are not liable for delays caused by the event, but if there is risk of substantial delay you may contact us to end the contract and receive a refund for any Product(s) you have paid for but not received.

If our delivery partner is unable to deliver the order because:

(a) no-one is available to receive or sign for it; or
(b) there is no other delivery instruction specified

The order may be delivered to a neighbour’s address and the card will be left for you explaining it has been left with neighbour. If the delivery partner is unable to do so or the order has been sent as a Special Delivery the order will be taken to the delivery partner’s premises and a card will be left for you. This card will give you the option to have the order delivered to your address later or tell you where the order can be collected from.

Please note, we do not process or ship orders on weekends.

If have not received your parcel within seven (7) working days of your dispatch confirmation then please contact us at sales@natures-realm.co.uk quoting your order number.

You will assume the risk for the Product(s) once they have been delivered to the delivery address you specified when placing your order. You will own the Product(s) once we have received payment in full.

We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery partners premises.

Nature’s Realm Ltd does not assume responsibility and cannot be held liable for damages caused by misusing in any way the products purchased through this site.

We will refund you in full for any Product(s) which have not been provided. You may also be entitled to compensation for the following reasons:

(a) We have told you about an error in the price or description of the Product(s) you have ordered and you do not wish to proceed;
(b) There is a risk that supply of the Product(s) may be significantly delayed because of events outside our control;
(c) We have suspended supply of the Product(s)

We will only use your personal information as set out in our Privacy Policy.

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our site, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our site without our prior written permission.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. This means a Contract for the purchase of Product(s) through our site and any dispute or claim arising out of or in connection with it will be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction.

Although we make every effort possible to ensure the product information on our website is up to date, please always read labels, warnings and directions provided with the product before using or consuming the product.

We are exceptionally vigilant with the quality control of our products and will always strive to ensure we provide the best quality products for our customers.
Despite our constant efforts to provide accurate information in the product description, there are situations when the manufacturer changes the composition or image of the product without notice. The form of presentation of the products may contain information changed from the information presented on the site. All information about products on our site is for informational purposes only. Please read the product label, warnings and instructions on the product before consuming or using the product.

Nature’s Realm Ltd does not assume any responsibility for inaccuracies or inaccurate statements regarding products from third parties or manufacturers.

Please note that information and products contained on this site are not intended to be a substitute for medical treatment or diagnosis. All persons should consult their medical healthcare practitioner prior to talking or relying upon any herbal products. We especially advise that pregnant women or those currently on prescription medications consult with their General Practitioner. Some pharmaceutical medications can interact with specific herbs.

If the safety or hygiene seal of any food, food supplement or licensed herbal product is broken upon delivery, please do not use it. If this occurs please contact us – please see contact page – so that we may investigate and deal with the situation as quickly and efficiently as possible for you.

If for any reason you have adverse reaction to any of our products cease using it immediately and consult with your healthcare practitioner.

ro_RO en_GB